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RULES & REGULATIONS
Minimum Stay Requirements
Most of our properties are
rented Saturday to Saturday with a seven night minimum stay from Mid May to Mid
September and some holiday periods during the off season. Some properties that
are not located directly on the oceanfront may be available for less than seven
nights. Please contact our office to inquire about these properties. All
properties require a three or four night minimum stay (depending on size and
location) during the off season.
Reservations
When making your reservations over the phone you
will have ten (10) days to have your initial payment reach our office to confirm
your reservation. Upon receipt, we will mail you a Lease Agreement confirming
payment. Read this carefully and return a signed copy. If you are making
reservations within (30) days or less from your arrival date, we will only
accept full payment by credit card over the phone.When reserving a property
ON-LINE you will be required to give a credit card number over our
secured website and 50% of the total will be charged to your credit card. You
will then receive a call from a reservationist who will confirm your information
and mail you a Lease Agreement to be signed and sent back.
Advance reservations (for the 2008 season) are
contingent upon your selected time period being made available by the property
owner. Should there be a conflict
with your desired dates, we will notify you immediately so you can make
alternate plans. Since check-out days are extremely busy, please make your
advance reservations during the week when we have more time to assist you.
Advance reservations are on a first-come, first-served basis. You are not
automatically entitled to the same week next year simply because you reserved it
this year. Advance reservations for 2008 can be made now with a $100
non-refundable deposit.
Current rates are not applicable to next year’s reservations.
Method of Payment
Personal checks will be accepted up until thirty
(30) days prior to arrival. FOR RESERVATIONS WITHIN THIRTY DAYS OF ARRIVAL,
CASHIER’S CHECK, CERTIFIED CHECK, MONEY ORDER, CASH, TRAVELER’S CHECKS, OR
VISA/MASTERCARD PAYMENTS WILL BE ACCEPTED. THESE PAYMENTS MUST BE RECEIVED BY
SEASIDE VACATIONS WITHIN 48 HOURS IN ORDER TO CONFIRM YOUR RESERVATION.
RETURNED CHECKS
– Any check returned for “non-sufficient funds” or “stopped payment” will not
be re-submitted. A letter will be sent to you indicating full payment required
within ten (10) days by money order, cashier’s check, certified check, or credit
card payment. A fee of $25 will be charged for any returned check.
Security Deposit
All properties require a
security deposit. This deposit is security against damage, proper clean-up at
check-out and other charges as described in this brochure and on your Lease
Agreement. If there are no problems, you can expect to have your deposit
returned to you within thirty (30) days of your check-out date. If any problems
exist, you will be sent a letter explaining the problem and the expected
resolution of your deposit. Checks not cashed within 60 days will be voided and
a $25 fee will apply for
re-issue.
Taxes
A 11% tax applies to all properties. This is
comprised of the standard 7% South Carolina “sales” tax plus 4% county and city
hospitality tax. For rental items such as linens, TVs, cribs, etc., 11% sales
tax will be charged. These taxes could change at any time.
Reservation Fee
A non-refundable Service Fee of $35 applies
to each reservation, payable along with your final payment. This amount includes
tax.
Maximum Occupancy
The maximum occupancy is listed with each
property’s description as “MAX”. This number indicates the bedding
accommodations and/or the limit set by the property owner. If you have an extra
adult, child, or baby (yes, children are people too!), let us know; some
property owners will permit an extra person or two at 10% of the total rental
amount per week per extra person (minimum of $50). Properties are rented for
family vacation only. NO SORORITIES, FRATERNITIES, CHURCH GROUPS, WEDDING
RECEPTIONS, “SPRING-BREAK” PARTIES,
or other such groups are permitted. OVERCROWDING OR
MISREPRESENTATION IS CAUSE FOR IMMEDIATE EVICTION AND FORFEITURE OF ALL MONIES
PAID, INCLUDING SECURITY DEPOSIT. SUB-LETTING IS STRICTLY PROHIBITED AND GROUNDS
FOR IMMEDIATE EVICTION AND FORFEITURE OF ALL MONIES PAID.
Cancellations
Should you have to cancel your reservation for any reason, let us know
immediately. We will attempt to re-rent your property. A refund of your deposit
(Less $25.00) will be made if cancellation is 60 days prior to your arrival.
Cancellation less than 60 days prior to arrival must be re-rented before a
refund (less $25.00) will be made. Consider Travel Protection Insurance to avoid
this risk.
Travel Protection
Insurance
You will be offered Travel Protection
Insurance when you make your reservation and your Lease Agreement will include
an amount for this insurance coverage. If you elect not to acquire this
coverage, there is a place on the Lease Agreement where you can initial and
decline coverage. See page 1 for more information on this valuable protection.
Refunds
There will be no refund of any kind due to
mechanical failure of non-essential items such as air conditioner, TV,
dishwasher, washer/dryer, or other luxury items. However, we promise to make
every effort to have such items repaired as quickly as possible. You can be
assured that, with Seaside Vacations, your vacation will be as trouble-free as
possible. Due to constant growth in our community we cannot refund any money due
to interruptions from neighboring properties that may be under construction.
Check-In/Check-Out
Check In:
3-5 p.m. (June - August). Please do not go to the
property before checking in with our office.
Weekends are extremely busy. If people or cars are seen at the property, it will
delay its cleaning and inspection and thus your check-in time. Keep in mind that
it is difficult for us to prepare every property between 10 a.m. and 3 p.m. If
you arrive early, stop by our office. If your property is ready, we will gladly
check you in. If not, we will give you an approximate check-in time. There is
never a promise of early check-in; guaranteed check-in is between
3:00 p.m. and 5:00 p.m.
Mid-Week Maid Service
Our properties are cleaned after each
check-out. We’ll be glad to schedule a mid-week cleaning for you, if you desire.
Please call prior to your arrival to schedule. The cost varies depending upon
the property.
Late Check-In/Early
Check-Out
If you will be arriving late, please let us
know and we will give you the necessary information in order to obtain your keys
from the late check-in box. You must be paid in full for us to leave keys out in
the key box. If you have any questions or problems, please come into the office
the next day. If you leave early in the morning, simply drop your keys in the
box.
Check-Out: 10 a.m. – NO
EXCEPTIONS
Please understand that it is difficult, at
best, to prepare our properties between 10 a.m. and 3 p.m. for the next guests.
Your assistance in leaving the property by 10 a.m. and completing our CHECK-OUT
procedures is greatly appreciated. 10 a.m. is a firm check-out time. A late
check-out charge of $50 per hour may be deducted from your security deposit.
Although you will be given instructions upon check-in, following is a brief list
of what is expected of you when you leave your property. If you prefer not to do
this, check with our Housekeeping Department for a price to complete this for
you.
Please . . .
–
Put all dirty dishes in the dishwasher and start
– Remove all trash and food items
– Place dirty linens in bath tub
– Place spreads back on beds
OOPS!
If you damage anything in the Property,
please tell us. In general, leave the property the way you found it. We don’t
enjoy holding security deposits, but may find it necessary if the check-out
procedures are not completed or you do not check out on time.
Don’t Forget to Bring . .
.
Properties are privately-owned and vary in
amenities, décor, furnishings, etc. All properties, at a minimum, provide the
following for at least the maximum occupancy; adequate furniture, blankets
pillows, mattress pads, bedspreads, vacuum cleaner, plunger, mop, broom and dust
pan.
You need to supply
the following:
–
Bed linens (house rentals only)
– Bath and kitchen towels (house rentals
only)
– Special cooking apparatus (see “kitchen”
below)
– Baby equipment (unless rented)
– Food and condiments
– Personal toiletries
– Cleaning supplies
– Paper products (toilet paper, paper
towels, etc.)
– Beach and fishing equipment
– Cameras and film
– Alarm clock, if you need one
– Flashlights, radios and batteries
Kitchens
All kitchens are adequately stocked for
every-day meal preparation and serving. You can expect to find the following
items for at least the maximum occupancy: coffee maker and toaster, dishes,
glasses, coffee mugs, flatware, serving dishes, pots and pans, cooking utensils.
Some properties provide extra kitchen equipment, others do not. Extra kitchen
items are provided according to the individual owner’s preferences, not
according to the size, location or price of the property. Therefore, if you are
planning special meal preparations, you should bring with you items such as:
blender, food processor, extra large or specialty pots and pans, chef’s knives,
specialty cooking utensils, etc.
Telephones
Most properties are equipped with telephones.
They are equipped with restrictive dialing which means all long distance calls
will automatically ring to an operator who will request a method of charge from
you (i.e. credit card or collect). IN NO EVENT SHOULD YOU ATTEMPT TO CHARGE ANY
CALL TO THE PROPERTY PHONE. Should you do so, a collection fee of $5 plus the
cost of the call will be billed to you. There is no means of billing you through
our office for direct-dialed long distance calls.
Linens/Cleaning/Rental
Items
Linen service and bed making are provided for
all condominium rentals and included in the published rates. Cleaning is also
provided in the published rental rate for all condominium rentals. Linen service
and bed making are not provided for house rentals but can be available at
current linen rental prices. An additional cleaning fee will be charged to all
guests renting houses and full housekeeping services.
We also have access to other items that may
be rented such as cribs, high chairs, car seats, etc.
General Information
Hurricanes
When hurricanes threaten the area it is
imperative that you adhere to the instructions of Seaside Vacations and the
local authorities.
When a Hurricane WATCH is issued, you should
begin preparations for possible evacuation. Seaside Vacations will monitor the
storm along with local authorities and the National Hurricane Center. When
probability of a hit becomes likely, Horry County will issue a MANDATORY
EVACUATION. EVACUATION IS REQUIRED WHENEVER A MANDATORY EVACUATION IS ISSUED
BY HORRY COUNTY OFFICIALS.
You should pack all belongings, including food, and evacuate immediately.
Neither Seaside Vacations nor the property owner will be responsible for any
items you may leave behind.
Exit the area via the Hurricane Evacuation
Routes. Police will direct you to the quickest safe route. Prior to leaving the
property, complete the “Hurricane Preparation Checklist” which includes:
– tightly lock and secure ALL doors and
windows
– Bring all deck furniture inside and
anything which
may be blown
– Set thermostats to OFF position
– Close all blinds, make sure door is locked
behind
you and screen door is tightly latched
– Return keys to office
Your help in completing these items is needed
and greatly appreciated by the property owners and Seaside Vacations.
Upon leaving the area, you may either stay at
a motel or return home. Keep in mind that the first people to evacuate will get
the closest motel room and avoid traffic tie-ups. The longer you wait, the
farther you’ll have to travel to find accommodations. After the storm passes,
you may call our office or local authorities to see if you can return. If so,
we’re glad. Come back and enjoy the rest of your vacation. During periods of
evacuation, you may call Seaside Vacations for frequent updates of the storm and
important information.
There will be NO REFUNDS OR CREDITS FOR
HURRICANE EVACUATIONS. Whether you own property, run a business, or rent
property, the threat of a hurricane is always present and we all assume this
risk. Therefore, we suggest you consider Travel Protection Insurance to secure
your vacation investment.
Travel Protection
Seaside Vacations has contracted with CSA,
Inc. in order to offer Travel Protection Insurance to our guests. Your Lease
Agreement will include this optional coverage which, in most cases, will cost
only 4%-6.5% of your total rental amount. This insurance coverage not only
protects your vacation investment against hurricanes, but also covers other
unforeseen circumstances which could cause cancellation of your trip and
forfeiture of payments. It even covers some circumstances which affect other
members of your group who would be vacationing with you. Following is a summary
of the features of this insurance coverage.
24-HOUR EMERGENCY HOTLINE
SERVICES
FROM CSA’S DESIGNATED
ASSISTANCE PROVIDER:
MEDICAL REFERRAL:
The assistance provider will help find a doctor, hospital or pharmacy, and
consult with your physician.
EMERGENCY CASH:
The assistance provider can arrange the transfer of emergency funds from credit
cards or family.
EMERGENCY MEDICAL TRANSPORTATION:
The assistance provider will arrange for medical escort, transfer to an adequate
medical facility or home if medically necessary, and the return of minor
dependents and remains.
INSURANCE COVERAGE:
TRIP CANCELLATION AND INTERRUPTION:
Pays for nonrefundable payments and certain extra costs if your trip must be
cancelled or interrupted for unforeseen injury, sickness or death. It also
covers unforeseen circumstances such as severe weather, summons to jury duty or
other covered events. This includes coverage for lost days of your vacation due
to MANDATORY EVACUATION orders issued by Horry County officials.
TRAVEL DELAYS:
Covers certain expenses if your trip is delayed
12 hours or more.
QUESTIONS/ANSWERS:
How do I obtain coverage?
You will be offered this coverage when you make
your reservation (reservations made less than 30 days prior to arrival date will
not be offered coverage). Your Lease Agreement will include the fee for this
coverage. Simply pay the amount indicated on your Lease with your initial
deposit. If you do not desire this protection, sign the lease where indicated to
decline coverage. Otherwise, you will be covered and charged.
When is my coverage effective?
Your coverage begins when Seaside Vacations receives your payment and signed
Lease Agreement.
What do I receive indicating my coverage?
Upon receipt of your payment. Seaside Vacations will send you a pamphlet which
describes your coverage in more detail. A “control number” will be assigned
indicating verification of coverage.
Whom do I call with questions?
Feel free to call CSA directly at 1-800-554-9839.
They have an excellent customer support staff who are prepared to answer all
your questions.
How would I make a claim?
Your Insurance coverage is administered through CSA. Simply call their 800
number.
Miscellaneous
Grilling on balconies, decks or walkways is
prohibited. This is in violation of local fire ordinances.
Fireworks are prohibited by local ordinances.
Items Left in Unit:
Seaside Vacations will not be responsible for any personal items left in the
units. UPS charges plus a $10 service charge are required if you request us to
pick up and mail any items left behind.
Lost and Found:
Items left behind and brought to the office by the cleaning staff will be placed
in our lost and found for a period of thirty (30) days. After that period of
time has expired, items will be donated to a charity.
Campers, trailers, boats and motorcycles are not
allowed at some locations. Parking is limited to two cars at condominium
locations. If you have any special parking needs, please contact our office.
Price Adjustments:
Seaside Vacations reserves the right to adjust pricing at their discretion prior
to a reservation being made.
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